Refund policy

Refunds

You must ship returns via a courier that provides tracking, and provide  Gaia Coffee with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore, we strongly recommend that you purchase insurance from the courier for returned items. 

Coffee orders cannot be returned. 

Premium shipping (Next day, 2nd day, etc) charges are non-refundable. Machines purchased for restaurant use excluded. Special order items are excluded.